Frequently Asked Questions

From the top bar, open the FAQ (question-mark icon) and select the category that matches your role. Each category explains the page layout and how to use its features (dashboards, courses, lessons, meetings, quizzes, certificates, feedback, and reports). Reviewing your role’s FAQ first will save you time and prevent common mistakes.

• Use a modern browser (Chrome, Edge, Safari, or Firefox) and allow pop-ups for video/meeting links when needed.
• Always Sign out using the power icon on the top bar when finished—especially on shared devices.
• Times shown on pages use your device’s local timezone. If something looks off, check your system clock and timezone.

If your organization has enabled chat, you will see a Chat icon on the navbar. An unread badge indicates new messages. If you do not see the icon, chat may be disabled for your organization or role.

Use the sun/moon button on the top right to switch between Light and Dark themes. The change is instant and does not affect your data. Choose whichever is easiest on your eyes.

How do I register?

Follow the steps below. Fields on the sign-up page include Full name, Email, Password, Confirm password, and a role selection under “I am registering as”. You can show/hide passwords using the eye icon. If you already have an account, click Back to sign in.

Trainees

1. Go to Create Account.
2. Enter your Full name and Email, then set your Password and Confirm password.
3. Under “I am registering as”, select Trainee.
4. In Organization Invite Code, enter the invite code shared by your organization.
   Tip: If you use an invite link (e.g., /invite/ABC123...), the code will auto-fill on the form. If you don’t have a code, do not create a new organization—contact your Organization Admin.
5. Click Create account. Your account will be created and sent to your Organization Admin for approval. You’ll receive an email once it’s approved.

Organization Admins

1. Go to Create Account.
2. Enter your details and select Organization under “I am registering as”.
3. A new field “Organization name (new)” appears—enter your official organization name.
4. Click Create account. The organization will be created and your account will be set as its Organization Admin. Your account requires platform administrator approval; you’ll be emailed when it’s approved.
5. To onboard trainees, share your invite code or invite link with them. Trainees must register as Trainee and enter your invite code (there is no organization list).

Instructors & QA

Instructor and QA roles are provisioned by Super Admin. Do not register.

Admins & Super Admin

Admin accounts are created by the Super Admin. Super Admin access is provisioned at the platform level and is not available via self-registration.

Need help? If you selected the wrong role, entered the wrong invite code, or created a duplicate organization by mistake, please contact support or your Organization Admin to correct it.

How do I sign in?

1. Open the Sign in page.
2. Enter your Email and Password.
3. (Optional) Tick Keep me signed in only on private devices.
4. Click Sign in.

Can't sign in? Read this first.

• New account approvals (after registration):

  • Organization approval – Your organization owner/admin may need to approve your account so you can access org courses.
  • Platform (Admin) approval – The Super Admin may also need to activate your account at the platform level.

  Until both approvals are completed, you might see a message such as “Your account is pending approval”.

• Forgot password? Use “Forgot your password?” on the Sign in page to receive a reset link via email.
• Wrong email or password – Make sure:
  • You are using the same email you registered with.
  • Caps Lock is off and there are no leading/trailing spaces.
• Still pending?
  • Ask your Organization Admin/Owner to approve you.
  • If required, ask the Super Admin to activate your account on the platform.

What happens after I sign in?

Two–level approval (details)

• Organization approval: Required when you register as a Trainee under an existing organization, or when a new Organization account is created and must be confirmed internally.
• Platform approval (Super Admin): Required when roles like Admin/Instructor/QA/Organization are created or updated, and for global platform access.
• Both approvals may be required depending on how your account was created.

Troubleshooting checklist

• I used “Forgot your password?” and reset my password.
• My Organization Admin confirmed that I’m approved in the organization.
• The Super Admin confirmed my platform activation, if applicable.
• I tried signing in again after approval (sometimes you may need to log out and in).

Security tip: Only use Keep me signed in on your personal device. Never share your password.

• Organization: Open your dashboard, review KPIs and tables, then use filters to focus on a specific course or group of trainees.
• Instructor: Create or review Zoom meetings, score ongoing sessions, and keep the schedule tidy by rescheduling or completing items.
• Trainee: Go to Available Courses, enroll, and follow the lesson list. Complete lessons in order and take the quiz when ready.
• QA: Pick a course, open lessons or quizzes in preview mode, and submit defects with clear notes and references.
• Admin / Super Admin: Use the Admin dashboard to audit data, access role-specific views, and assist teams as needed.

Most pages include a search box and table controls:

• Use the table’s search field to filter rows instantly (no need to press Enter).
• Change the row count with the … per page menu.
• Navigate pages with the < and > buttons.
• Some pages also provide a global search field that filters multiple tables at once.

After you sign in, the app routes you to your role-based dashboard automatically. You can return to it any time by clicking the logo or the Home icon on the navbar.

• Organization → Organization Dashboard
• Instructor → Instructor Dashboard
• Trainee → Trainee Dashboard
• QA → QA Dashboard
• Admin / Super Admin → Admin Dashboard

Note: If you are on the sign-in or sign-up pages, clicking the logo always takes you to the Login screen.